Technical and Quality Supervisor

Dudley, West Midlands
£23,118 - £24,184 pro rata (dependent on experience)
02 Aug 2018
03 Sep 2018
Contract Type

Technical and Quality Supervisor

Hours: Full time - 37 hours (we will accept applications for part time – minimum 24 hours per week)

Type of Contract: Permanent

Location: Dudley House, Stone Street, Dudley DY1 1NP

Salary: £23,118 - £24,184 pro rata (dependent on experience)

We are looking to recruit a Technical and Quality Supervisor to join our newly remodelled organisation, based in Stone Street, Dudley.

Previous applicants need not apply.

This person will join a team of two existing Technical and Quality Supervisors and will be responsible for supporting the Service Delivery Manager at Dudley House to support volunteer information hub facilitators, volunteer and paid contact centre assessors and volunteer generalist advisors.

This role is not a management role so people without management experience can apply but candidates will need to demonstrate that they have the skills to ensure that the technical competence and quality of advice delivered by our workforce to clients is to our highest standards.

You will:

  • Have an in-depth knowledge and background in the advice sector
  • Be able to demonstrate the ability to case check generalist/specialist advisor/caseworker files
  • Be able to demonstrate the ability to support and motivate staff and volunteers

If you wish to apply, please email for an application pack.  If you want to have an informal discussion, please contact Nikki Saunders, Advice Services Manager on 07929 343025.

Closing date:  Monday, September 3 at 4pm



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