CRM Development & Implementation Officer

Blue Arrow Birmingham
£30688 - £33518 per annum
10 Aug 2018
15 Aug 2018
Contract Type
Full Time


Develop, implement and maintain the CRM system to support changing and growing project and department requirements.

Provide management information and reporting necessary for the efficient and effective management of the Growth Hub, including reporting to project boards and funding bodies.

Negotiate and liaise with Business Solutions Centres (BSCs) and Growth Hub partners to establish mechanisms and principle for free exchange of data to support department activity and funded projects

Develop and produce data, analysis and reports to monitor achievement against Faculty strategic targets, and to inform strategy development

Report to and advise the Growth Hub Management Team on relevant systems and reporting

Drive the quality assurance and associated processes of the Growth Hub

Deliver an excellent level of customer service and data integrity

Manage the day to day use of data in line with the legal requirements.

Ensure compliance with data management and sharing regulations

Manage day to day activity of CRM Data & Information Administrator


  • A Levels / Equivalent Qualifications
  • IT Qualifications / Equivalent Experience
  • High Standards of Literacy, Numeracy and IT Skills
  • Excellent EXCEL skills - ability to use spreadsheets and databases
  • Experience of using and developing CRM (Goldmine) or similar client management systems
  • Ability to Generate data for reports
  • Analysing data and information to draw conclusions and identify trends and anomalies
  • Ability to modify and develop data systems to support changing reporting and data management requirements
  • Understanding of the Freedom of information acts
  • Understanding of Data Protection regulations
  • Experience of providing accurate and key information to contribute to decision making processes


  • Project planning skills
  • Awareness of current issues affecting funded projects
  • Experience of using Goldmine
  • Experience of ERDF & RGF Funding
  • Relevant professional or technical qualification in a similar field

If you feel like you meet the skills required to be successful within this role, we are looking for immediate starts so please attach your CV and we will be in touch if you are successful.

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