Inbound Customer Service Advisor
Hours: Various Shifts working between Monday - Sunday 07.30 - 8.30pm - working 4/5 days
My client is looking for Inbound Customer Service Advisors to join their team on a full time basis. Due to a mass expansion they are growing their team and are looking for candidates with drive and determination to progress internally with a fast moving company. They offer a friendly working environment and a varied busy role. This is a fantastic opportunity to join a well-established company that are quickly becoming a household name.
If have previous Customers Service Contact centre experience and are tenacious, ambitious and looking for a career this could be the perfect opportunity for you.
Day to Day duties will include the following:
No cold calling - all leads are generated from clients already working with this company
. Generate additional valuation appointments for our field based Local Property Experts
. Build and maintain relationships with buyers and vendors
. Maximising business across a range of customer channels, meeting or exceeding monthly targets
. Cross-sell and up-sell the full range of services
. Respond efficiently and effectively to incoming customer calls
As a person you will need the following:
. No Estate Agency experience required but preferred.
. Ability to cross sell sales opportunities
. A strong communicator with excellent telephone and customer service skills
. Experience in a target driven environment
. Exceptional Customer Service
. Extremely organised and able to prioritise workloads.
. Intermediate to advanced Microsoft Office skills to include Word, Excel and Outlook
. Experience in a call centre environment desirable but not essential
. A keen desire to succeed and make a real difference
WorkForce Office are responsible for filling hundreds of temporary, temp-to-perm and permanent vacancies across the West Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
This job was originally posted as www.totaljobs.com/job/82722256