Junior Collaboration Engineer

Recruiter
Anonymous
Location
Malvern
Salary
Competitive
Posted
21 Sep 2018
Closes
19 Oct 2018
Contract Type
Permanent
Do you want to work for a local tech company who are taking their industry by storm?!

This is an amazing opportunity to join a company who are undergoing significant growth in all department, meaning that if you are looking for a role with progression, then this is the one for you! The candidate will need to have previous experience with Cisco, and wiling to travel to customers premises

Responsibilities:

* Configure and deploy Collaboration systems

* Assist with technical projects and ensuring that all customers' requirements are being met

* Provide a high level of service delivery

* Assist in managing devices located on customer premises

* Provide support to the tech team

* Process technical survey and audits

* Update documentation and ensure sufficient details are collected

* Liaising with customers and suppliers to ensure fist class service

* Assist with monthly activity reports

Requirements:

* A good understanding of ITIL process

* An understanding of networking technologies and protocols

* Knowledge of Cisco Collaboration portfolio

* Experience in maintaining and implementing some or all of the following:

Cisco Business Edition 6/7K (CUCM/IM&P/CUC)

Cisco Unified Communications Manager (Enterprise)

Cisco Call Manager Express

Cisco Unity Express

* Knowledge of any of the following would be advantageous:

Switch Board consoles

Call Billing systems

Monitoring systems

Cisco Prime Assurance/Monitoring

Provisioning systems (PCP/Kurmi/VOSS).

VMWare (Ver 5/6)

Manager/Assistant features (CUCM or 3 rd Party).

Cisco Unified Contact Centre Enterprise

* Excellent verbal and written communication skills

* Ability to use Microsoft applications

* Creative and analytical problem-solving mindset

* Eager to expand their own knowledge and technical skills by attending courses and/or self-study

* 1-3 years of proven experience in a Unified Communications environment supporting customer Collaboration systems

* Cisco Qualifications would be desirable

This role involves travel (on occasion in Europe) and spending time away from home , the candidate must have a full, clean UK driving license