Housing Services Manager
Purpose of Job To provide skilled and dynamic leadership to support homeless men by providing a settled period of accommodation with support to stabilise chaotic lifestyles In partnership with the Director of Service and other management team colleagues you will be responsible for the day to today delivery of the service, as well as voids & arrears management ensuring that contract requirements and quality standards are met · To lead and manage the provision of a high quality, responsive housing service that delivers and focuses on positive service user outcomes. · Lead, manage and motivate team to achieve excellence Operational · To be responsible for management, coordination and control of allocated resources and ensure the delivery of excellent housing services ensuring that all aspects such as ASB, rent recovery, holistic support work and resident involvement services are delivered to the highest standard in line with customer needs and expectations. · To develop and achieve performance targets for the service with a focus on continuous improvement and value for money, ensuring that a performance culture is developed and sustained within the staff team. · Carry out quality assurance checks and audits on both support work provided by staff and accommodation provided. · Ensure that St Annes responsibilities as a landlord are met by ensuring compliance with current tenancy conditions · Represent St Annes in court, accessing appropriate legal advice where necessary and provide support and assistance to team members. · To be responsible for collection of relevant statistical information. · To build and maintain effective relationships with key external and internal partners, representing St Annes at meetings and various agencies. · To be part of the on call rota for the hostel. Customer · To respond positively to resident concerns or expressions of dissatisfaction and resolve them locally as far as possible in accordance with relevant policy and procedures. · To carry out scheme and tenant visits as required · To work with support staff to ensure that incidents of anti-social behaviour are dealt with in line with policies and procedures · To assist with the implementation of any surveys carried out to measure customer satisfaction · To promote and support resident involvement and attend meetings where necessary Staff management · To have line management responsibilities over support and concierge staff · To complete supervisions with staff on a monthly basis reviewing support work provided and promoting development of staff skills. · Regularly review and manage individual and team performance making appropriate intervention and taking action promptly where required. · To participate in the recruitment and selection of staff · To ensure policies and procedures are being followed by staff Requirements: You will have at least 3 years practitioner experience within accommodation-based housing related support / homelessness services, Experience of at least 1 year supervising/managing staff and resources A relevant qualification (such as DipSW, degree or NVQ Level 4/5) is essential. You will be able to demonstrate skills in motivating staff & to lead from the front. You will be warm and emotionally intelligent with the ability to build positive, trusting relationships with residents, staff, and partner agencies. You will be able to support our commitment to creating an open, reflective and accountable culture which is underpinned by ethical practice, dignity and rights. You will be a confident and professional practitioner and manager, able to communicate clearly and persuasively and to contribute effectively to multi-disciplinary decision making, planning and review processes. You will have hands on leadership style and a warm, positive and flexible approach to supporting other team members. You will have excellent organisational skills, enjoy problem solving and be comfortable working to deadlines. You will have good ICT, communication and numeracy skills with a commitment to client involvement.