Generalist Advice Caseworker

Dudley, West Midlands
£21,277 to £23,118 (pro-rata) depending upon experience
27 Sep 2018
24 Oct 2018
Contract Type

Generalist Advice Caseworker

Hours:           Minimum 18.5 – 37 hours (3FTE)

Salary:           £21,277 to £23,118 (pro-rata) depending upon experience

Contract:    Permanent

Citizens Advice Dudley Borough is a charity that offers free, impartial and independent advice to over 15,000 people per year, resolving over 43,000 advice issues to diverse communities across the Borough, many of whom often have complex support needs or complex casework issues.

We have an excellent opportunity for experienced, highly motivated Generalist Advice Caseworkers to join our well established outreach casework team. The focus of these posts is to provide generalist advice and casework to clients across the Dudley Borough.

The main purpose of this role is to provide a flexible service which ensures clients advice needs are met across all areas of advice work. You will be required to support and act for clients and negotiate on their behalf when necessary.

You will need to have a minimum 12 months knowledge and experience of providing generalist advice and be able to demonstrate the ability to undertake casework.

If you wish to apply, please email: Click Apply for an application pack.

If you want to find out more about our organisation and our current vacancies, visit our local website at: and our national website:

Last Date for requesting an application form: Monday 22 October 2018 at 3pm

Closing Date:   Wednesday, 24 October 2018 at 3pm

Interviews to be held: Tuesday, 30 and Wednesday, 31 October 2018


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