Technical and Quality Supervisor

Location
Dudley, West Midlands
Salary
£23,118 - £24,184, dependent on experience
Posted
27 Sep 2018
Closes
29 Oct 2018
Sector
General
Contract Type
Permanent

Technical and Quality Supervisor

Hours: 37 hours (we will accept applications for part time – minimum 24 hours per week)

Salary: £23,118 - £24,184, dependent on experience

Contract: Permanent

We are looking to recruit a Technical and Quality Supervisor to join our newly remodelled organisation, based in Stone Street, Dudley.

This is a new role and exciting opportunity to join our team at Dudley House, responsible to the Service Delivery Manager to support all our staff and volunteers in delivering high quality information and advice to residents across Dudley Borough. The team comprises of 3 other supervisors, information hub facilitators, contact centre assessors, generalist advisors and case workers.

This role is not a management role so people without management experience can apply but candidates will need to demonstrate that they have the skills to ensure that the technical competence and quality of advice delivered by our workforce to clients is to our highest standards.

You will:

  • Have an in-depth knowledge and background in the advice sector
  • Be able to demonstrate the ability to case check generalist/specialist advisor/caseworker files
  • Be able to demonstrate the ability to check client cases to ensure the advice meets the national standards required and is of excellent quality
  • Be able to demonstrate the ability to give feedback to individuals, provide support and motivate staff and volunteers

If you wish to apply, please email: Click Apply for an application pack. For an informal discussion, please contact Liz Jones, Advice Services Manager on 07929 343362.

If you want to find out more about our organisation and our current vacancies, visit our local website at: www.citizensadvicedudley.org and our national website: www.citizensadvice.org.uk

Last Date for requesting an application form: Friday, 26 October at 3pm

Closing date: Monday, 29 October at 3pm

Interviews: Friday, 2 November and Monday, 5 November 2018

 

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