Business Development Manager

West Bromwich, West Midlands
£25,000 plus Bonus Scheme
27 Sep 2018
25 Oct 2018
Contract Type

Business Development Manager

West Bromwich
40 hours per week
Salary: £25,000 plus Bonus Scheme, Increased Holiday Entitlement with Length of Service, Recruitment Incentive Awards, Long Service Awards  

Due to successful growth our client is recruiting for TWO Internal Call & Counter Specialists based at their site in West Bromwich. HGV/ Truck experience required.  

Job Role  

Answer incoming calls from customers to take orders, answer enquiries and questions, handle complaints, troubleshoot problems and provide information. In addition: serving customers over a trade counter when required to achieve maximum sales and customer satisfaction.  

Main Duties and Responsibilities

  • Answer calls/respond to emails & create sales order
  • Handle customer inquiries both telephone and by email
  • Research required information using available resources
  • Manage trade counter enquires whilst determining products required by customers and suggest alternative and/or additional items related to their order
  • Manage and resolve customer complaints if needed
  • Provide customers with good working knowledge of the products
  • Update existing customer information as well as adding new customers
  • Process orders, forms and applications
  • Maintain counter area displays of merchandise in an orderly and attractive manner
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Carry out outbound calling campaigns when required
  • Complete call logs/produce call reports

Key Competencies

  • Extensive knowledge of company products, parts, components and accessories
  • An understanding of competitive prices for parts in the marketplace
  • Good verbal and written communication skills
  • Listening skills
  • Customer service orientation
  • Good organisational skills
  • Attention to detail
  • Good under pressure
  • You will be outgoing and enthusiastic, enjoy dealing with people and happy to work in a small team
  • Perform basic mathematical calculations required to accurately complete assigned tasks (discounts v mark up, customer pricing etc.…)

Education and Experience

  • Fully IT literate
  • Good working knowledge of Microsoft Word and Excel packages
  • Experience of taking in bound calls
  • Experience of working within an automotive factoring environment
  • Knowledge of customer service principles and practices
  • Some experience in a call centre or customer service environment
  • Good data entry and typing skills

To apply via email click apply or call 01902 319333

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