Customer Support Advisor - Sales Agent
A well-established British family run manufacturing business have an urgent need for a French or German speaking Customer Support Advisor to join there friendly and very busy team in Castle Donington.
Reporting to the Customer Support Manager you will be required to:
Ensure orders/pro-forma and quotations are processed in a timely manner and information is communicated to the customer and the Sales Agent in a professional and effective manner.
Phone liaison with Agents and Customers across Europe (key markets: France, Germany and The Netherlands)
Your general duties/key responsibilities will include:
Daily entry of sales orders or on wait for codes
Create sales orders and quotations
Provide quotations to customers within agreed guidelines
Monitoring and progressing pro-formas
Book-in customer deliveries
Support and cover colleagues within the Sales admin team
Comply with legal and company Health & Safety rules and guidelines
Sales advice both over the phone and in the showroom
Taking payments, assisting with any queries before and after delivery.
Communication with customers in French, both verbal and written.
Specific requirement for this role:
Confident communicator in English and French or German - 2nd language a must have.
Strong customer service skills and the ability to close down calls & secure business but no cold calling required.
Good organisational skills
Able to undertake Customer visits with the appropriate Sales Agent
To apply please send your CV or call for more information.