Customer Support Advisor - Sales Agent

Gi Group
Newton Solney
£18,000 per annum
12 Oct 2018
17 Nov 2018
Contract Type
Full Time

A well-established British family run manufacturing business have an urgent need for a French or German speaking Customer Support Advisor to join there friendly and very busy team in Castle Donington.
Reporting to the Customer Support Manager you will be required to:
 Ensure orders/pro-forma and quotations are processed in a timely manner and information is communicated to the customer and the Sales Agent in a professional and effective manner.
 Phone liaison with Agents and Customers across Europe (key markets: France, Germany and The Netherlands)

Your general duties/key responsibilities will include:

 Daily entry of sales orders or on wait for codes
 Create sales orders and quotations
 Provide quotations to customers within agreed guidelines
 Monitoring and progressing pro-formas
 Book-in customer deliveries
 Support and cover colleagues within the Sales admin team
 Comply with legal and company Health & Safety rules and guidelines
 Sales advice both over the phone and in the showroom
 Taking payments, assisting with any queries before and after delivery.
 Communication with customers in French, both verbal and written.

Specific requirement for this role:
 Confident communicator in English and French or German - 2nd language a must have.
 Strong customer service skills and the ability to close down calls & secure business but no cold calling required.
 Good organisational skills
 Team player
 Able to undertake Customer visits with the appropriate Sales Agent

To apply please send your CV or call for more information.

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