Collections Advisor

Recruit 4 Talent
12 Oct 2018
18 Oct 2018
Contract Type
Full Time
An experienced Collections & Debt Recovery Advisor is sought by one of the Midlands' largest law firms. The award-winning firm has been providing advice to their business and individual clients for nearly two centuries across a diverse range of sectors. The Role: As a Collections Advisor you will provide a first class collection service in order to maximise recovery on overdue balances for a variety of clients. Your day to day duties will include: Using the dialler system to facilitate inbound and outbound telephone communication; liaising with customers and third parties to maximise recoveries on overdue balances. Successfully assess customer affordability in-line with TCF/FCA guidelines to negotiate realistic repayment plans. Achieving set targets in volume collections and productivity KPIs. Using the debt management system to accurately record and note details of calls, payment plans and store documents. Request templated and draft ad-hoc written communication. Submit customer queries to clients, taking ownership and ensuring they are followed through from start to resolution. Adhere to DPA and company data security procedures to ensure the full protection of all customer, company and client data. Any other duties within the scope and spirit of the post as required. The successful Collections & Debt Recovery Advisor will demonstrate: Proven experience of collections and / or debt recovery Understanding of debt recovery processes in a consumer and/or commercial debt sector. Confident and assertive communicator on the telephone and be able to successfully negotiate financial payment plans. Ability to deliver a straight-forward collection service and demonstrate the ability to work both autonomously and as a team player. Excellent IT skills to be able to use our debt management system. Desirable Attributes: Telesales or customer services experience in a call centre environment. Experience gained in a DCA, Debt Purchaser, Legal, Financial services, and/or Credit Control environment Experience within a high volume, process driven, working environment Benefits: 22 days holiday (plus bank holidays), increasing with length of service (see below) Pension (Legal & General) with current contributions at 3% employee and 5% employer. You are also able to make additional voluntary contributions. Firm wide performance bonus scheme up to 8% Up to £500 monthly bonus paid to top performing advisors Enhanced maternity / paternity leave Buy/sell holiday scheme Flexible working One month's Firm sick pay (Healthcare cash back scheme (Westfield Health) allowing you to claim money back for various medical and therapy treatment costs. The benefit also provides access to: free MRI/CT scans personal accident cover a 24 hour confidential counselling advice line for you and your immediate family doctor help line for general advice and second opinions for you and your immediate family health club concessions rewards portal to access offers and savings on a huge range of goods and services from over 450 retailers Annual salary review taking place in March each year Training and development including training, guidance and support to develop your role within the Collections team Free onsite car parking and onsite staff caf? An active social committee who organise various events throughout the year Collections & Debt Recovery Advisor Leamington Spa, Warwickshire £15,000 rising to £16,000 after probation + benefits, earning potential of c£23k