Conference and Banqueting Manager - Warwickshire
Conference and Banqueting Manager - Warwickshire Posting Date Oct 02, 2018Job Number 18002RUHJob Category Event ManagementLocation Forest of Arden Marriott Hotel & Country Club, Warwickshire, Warwickshire Brand Marriott Hotels Resorts /JW MarriottSchedule Full-timeRelocation? NoPosition Type ManagementStart Your Journey With Us An exciting opportunity to developyour career journey with MarriottHotel's as Executive Head Housekeepingat thefour starMarriott Forest of Arden in the West Midlands.In return the Forest of Arden offers its associates a competitive salary, free gym membership, free staff meals, free car parking and generous global hotel discounts for you, your friends and family. The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands betweenSolihull and Coventry with easy access to the M6, M42 and M40 andjust four miles from Birmingham NEC, Airport and International Train Station. The Forest of Arden is the perfect location for business and leisure and has a focus on culinary excellence with our AA Rosette-awarded restaurant,CastIronBar and Grill. This elegant Marriott Hotel is one of the top UK Leisure destinations withtwo golf courses including our championship Arden course and a driving range and our Golf academy. The Forest of Arden also offers outdoor tennis courts,a fully equipped fitness centre and our relaxingCedarwood Spa with 8 treatment rooms.Marriott International is the worlds largest hotel company and provides associates with extensive, ongoing training and development for long term career opportunities. JOB SUMMARYThe Conference and Banqueting Manager is responsible for the Event management function with overall responsibility for executing all hotel events with a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. The C&B Manager provides clear and concise communication to everyone having ownership in the success of the event and monitors event to ensure guest satisfaction. Ensures the highest level of service during events by training and developing staff and executing the requirements of events based on standards. Drives customer satisfaction and capitalizes on revenue during the event phase of a function. The position is also responsible for achieving associate satisfaction and for managing the financial performance of the department and delivering Human Resourcespractices from recruitment, training and development of associates with assistance of Assistant Banquet Manager and team of supervisors CANDIDATE PROFILE Experience within Hotel Banqueting environment at Management or Assistant Manager required. CORE WORK ACTIVITIESManaging Banquet Operations Leads shifts and actively participates in the servicing of events. Leads discussions to review scheduled events and proactively avoid service challenges and failures. Oversees the day to day management of the banquet team ensuring coordination and execution throughout the event and accurate billing post eventManagement operation to ensure compliance with all company and banqueting policies, standards and procedures. Ensures attendance at pre-conference meetings to ensure specifications of the group event are well executed. Ensures function space and corresponding heart of the house areas are cleaned and maintained. Working with the Engineering department on maintenance needs. Attends and participates in all pertinent hotel meetings.Managing Profitability Management of the departments controllable expenses to achieve or exceed budgeted goals. Understands the impact of departments operations on the overall property financial goals and objectives and works toachieve or exceed budgeted goals. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Assists team in developing lasting relationships with groups to retain business and increase growth. Manages controllable expenses ensuringstock inventories are completed and stock maintaining an adequate supplies stock to ensure all associates have equipment as needed Ensuring Exceptional Customer Service Drives culture within team for proactive service and empowering associates to provide excellent service. Identifies practices toimprove service performance. Responding efficiently to customer complaints Conducting Human Resources ActivitiesSupervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.Leads Investigations, disciplinary meetings in line with Company standard and with HR support Follows company coaching and counselling for all associates as required ensuring robust processes in place to provide feedback prior to formal action where performance is below standards required. Supports training and development usingall available training tools to train new room attendants and provide follow-up training as necessary and support career development Ensures and conductsemployee performance appraisal process is followed providingfeedback as needed. Leads interviewing and hiring of employee team members with the appropriate skills.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.