Advice, Support & Guidance Worker
Closing date: 22 October 2018 at 11.30pm.
We’re looking for a client-focused individual with recent experience of providing specialist level housing, debt or welfare benefits advice, to join us as an Advice, Support and Guidance Worker and help ensure our clients get the support they need.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Shelter Birmingham is a dynamic city centre hub offering a holistic integrated advice and support service to the diverse residents of the city. We provide specialist advice and support to over 4,000 clients a year and are committed to delivering more of what we do to the people who need us most. All of our clients are offered a full range of interventions that will fully resolve their circumstances.
About the role
As Advice, Support and Guidance Worker, you will deliver an integrated yet flexible advice and support service aimed at advising clients on their rights and responsibilities and working as a team to then find and retain accommodation. Carrying out initial housing needs assessments and developing a strategy with the client, supporting them when moving into accommodation and connecting them with local support services are also key elements of this role.
To succeed, you’ll need relevant experience gained working within housing , debt or welfare benefit advice and within a safeguarding framework working with vulnerable people or those with multiple and complex needs. We’ll also be looking for a proven ability to work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type preferred. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.
Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.