IT Support Analyst

Recruiter
Anderson Scott Solutions Ltd
Location
Warwick
Salary
23000.00 GBP Annual
Posted
14 Dec 2018
Closes
27 Dec 2018
Contract Type
Permanent

IT Support Analyst

Up to GBP23,000

Permanent role - Warwick

My client is a well-established organisation who is looking to recruit an IT Support Analyst on a permanent basis. The role will provide full end user support for the organisation and its use of the IT systems.

Key responsibilities:

  • Day to day monitoring and maintenance of the IT infrastructure and to ensure high availability of service to the firm and its staff.
  • IT helpdesk support which will include back end server support, end user hardware, software installations, configuration and ongoing maintenance.
  • Assisting with the Business Continuity plan within the firm, including a Disaster Recovery strategy for its IT systems and services.
  • Ensuring the IT infrastructure is well maintained, monitored and patched to the most relevant versions. Some out of hours work to avoid maintenance during core working hours may be required.
  • Work closely with the Infrastructure and Support Manager with major project work, such as new infrastructure hardware implementation, major software releases etc.

Who is the ideal candidate?

  • Must demonstrate equality towards all colleagues and keenness to develop relationships taking into account differing end user skillsets.
  • Collaborates with the Infrastructure and Support Team to ensure high quality service is adhered to.
  • Has effective communication skills
  • Able to develop prioritisation skills to manage personal workload
  • Continually assesses own performance and takes decisive action to maximise results.

Benefits

  • 22 days holiday (plus bank holiday) increasing with length of service
  • Pension scheme
  • Company wide performance bonus scheme
  • Flexible working
  • Healthcare options

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