Planner

Recruiter
Resourcing Group
Location
Stafford
Salary
£9.38 - £11/hour
Posted
10 Jan 2019
Closes
27 Jan 2019
Sector
Charity
Contract Type
Full Time
Resourcing Group are currently recruiting for a Planner/ Coordinator for a Stafford based Housing Organization.

post expected to last 6 weeks.

hours: full time
pay: £9.38 PAYE, can pay up to £11 depending on pay status.

The Planner will provide administrative support to the Housing Property Team. The postholder will be accountable for all of their own planning duties through an efficient and organised delivery to ensure there are no delays are experienced on site for the customer and contractor.
The postholder will engage with the Business Transformation programme to improve interactions with customers, so that every contact counts and management and reporting of data becomes more efficient.

Key Responsibilities:
1. Deal with telephone and email enquiries from customers, contractors and clients, ensuring that all queries are responded to or allocated in a timely, effective and efficient manner.
2. Planning/scheduling of all work streams and systems including liaising with customers to arrange appointments.
3. Undertake regular administrative tasks including assisting with invoicing; data entry; raising orders and materials; maintaining databases; preparing letters, reports and general documentation.
4. Follow up on various queries in order to close the logs down when the works have been completed to the customer’s satisfaction.
5. Re-scheduling of work, ensuring that this is communicated and agreed with customers.
6. To effectively communicate with the Housing team, as well as the wider business and stakeholders.
7. Manages actions when they are required to change or reallocate resources to achieve targets.
8. Monitor job completion times and appointments kept; assist in setting appropriate actions to maintain KPI turnaround times.
9. Support the resolution of issues relating to missed appointments or job related problems; monitor agreed corrective actions.
10. To perform any other duties not specified in the job description but which are in line the requirements of service delivery

Resourcing Group is acting as an Employment Business in relation to this vacancy

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