Technical Support Team Leader

Recruitment Pursuits Ltd
32000.00 GBP Annual + 00
12 Jan 2019
23 Jan 2019
Contract Type

Technical Support Team Leader
GBP27,000 - GBP35,000p/a

  • To lead a team of Technical Support Advisers in a fast-paced environment
  • To manage and resolve technical customer issues, enquiries and complaints. Where necessary to react to customer issues, protect the customer, manage communications and implement corrective action plans.
  • Escalate customer issues as required.
  • Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do
  • To liaise with relevant departments regarding product technical issues, complaints and the processing of claims
  • Utilise agreed KPI's to measure performance of the team
  • To identify, develop, procedures, systems and tools that facilitate work efficiencies
  • Motivate and inspire team members
  • Lead by setting a good example (role model) - behaviour consistent with words
  • Coach and help develop team members; help resolve dysfunctional behaviour
  • Facilitate problem solving and collaboration
  • Maintain healthy group dynamics
  • Intervene when necessary to aid the group in resolving issues
  • Assure that the team members have the necessary education and training to effectively participate on the team
  • Encourage creativity, risk-taking, and constant improvement
  • Recognise and celebrate team and team member accomplishments and exceptional performance
  • Assure that the team addresses all relevant issues within the specifications and various standards
  • Serve as meeting manager or chairman - ensure agenda is on track
  • Help keep the team focused and on track

In return:

  • 22 days holiday
  • Christmas shut down
  • Pension
  • Healthcare
  • Discounted gym membership
  • Discounted products
  • Annual salary reviews