Credit Controller

20284.00 GBP Annual
12 Jan 2019
09 Feb 2019
Contract Type
Credit Controller
Coventry City Centre

We are currently looking for a confident, reliable individual to join our Finance Department as a Credit Controller to ensure that debts are managed and to ensure good collection rates and low irrecoverable debt.

Main Duties and Responsibilities:

*Maximise cash collection; reduce and maintain 90+ days debt to prescribed levels.
*Deal with customer queries in a timely manner and escalate to relevant service provider where appropriate.
*Preparation of debtor control lists. Continually review the aged debt reports and produce detailed analysis of outstanding debtors.
*To undertake the timely and accurate production and processing of credit notes, refunds or other adjustments as required.
*Manage the debts that have been passed to the debt collection agents/solicitors.
*Manage credit control month end routines.
*To respond on a timely basis to enquiries from staff and students, both verbally and in writing, regarding the payment of fees and outstanding balances.
*Assist with the administration of the on-line payment facility and liaising with colleagues to ensure cash or other receipts are recorded and allocated.

The person:

*Qualified to A level or demonstrable relevant experience.
*Credit Control experience.
*Experience of working with large databases.
*Good telephone manner.
*Good numeracy and systems skills
*Good working knowledge of Microsoft Outlook, Excel and Word.
*Ability to work under pressure to achieve deadlines.
*Ability to deal with people at different levels and provide a consistent level of advice / service.
*Acknowledges the need to provide good customer service and gives friendly timely service.
*Investigates problems or situations beyond routine questions.