Service Desk Administrator
IMMEDIATE START AVAILABLE POSITION: Service Desk Administrator DEPARTMENT: Head Office Number of days worked: 5 Monday - Friday 8.00 to 17.00 Lunch Break 60 minutes (unpaid split over the day) On site training will be provided on all internal computer programmes ROLE OVERVIEW: Providing all Managers, Engineers, Colleagues and Customer’s with full support and information. Answering queries and strategically planning work schedules, ensuring all request are met within service level agreements. Communicating with customer’s in a professional manner at all times, and completion of reports on request. RESPONSIBILITIES: Ø Complete all tasks requested by the Team Leader and Management Ø Ensure all phone calls and requests are answered and actioned immediately Ø Manage emails within team email box effectively and quickly, removing emails from the inbox once completed, leaving only items that require action in the inbox Ø Monitoring, co-ordinating, overseeing and managing engineer activities, their workloads and their performance in line with customer SLA’s Ø Quoting customer requests for work to be carried out. Ø Working in an organised manner, and effectively managing own workload. Ø Advising customers and engineers about parts availability. Ø Working as part of a team to complete the 4pm checklist and meet KPI’s. Ø Completion of daily/weekly reports by request. Ø Compliance with the company Health & Safety policy and general office rules.