Commercial Controller

11 Jan 2019
31 Jan 2019
Contract Type
Full Time
Commercial Controller – Aftermarket
6 Month Contract
Pay Rate: Paying up to £17ph
Reporting to: Commercial Admin Manager

Job Description Summary:
The role requires an enthusiastic individual reporting to the Commercial Admin Manager to take responsibility for day to day activities of a specific customer base;
Delivering customer and industry expectation associated with aftermarket repair activities.

Key Responsibilities

Customer Interface
Successful management of Customer relationships for third party repair orders
Management of Customer order books including communication of status reports to Customers & all relevant parties. Proactive and efficiently communication with Customers to manage expectations, requirements and query resolution throughout the order fulfilment process.
Schedule/Order management - Agree and manage customer delivery requirements with module ensuring requirements and commitments are understood by all parties, this includes complex paperwork related to orders for specific Customer requirements (MOD doc, Export/End user etc.) and the order placement, amendments, quotations, expediting & release back to service. Understand the modules contractual obligations relating to each order including warranty. Penalties for late delivery and schedule adherence and ensure that obligation are met
Account Development - Development of the commercial relationship with the customer in conjunction with the Commercial Manager and the relevant Account Manager. Support Account Managers in preparation for, and during visits to customers by supplying performance data, current issues and status reports
Represent the company at customer visits, meetings, workshops etc. as required

Performance Monitoring
Monitor adherence to agreed schedules, manage customer expectations and issue regular status reports
Prepare and issue performance charts for key customers
Proactive identification of operational performance issues on quotes, orders, returns ensuring appropriate issues are escalated in timely manner

Systems Management
IT literate, ideally with working knowledge of SAP, excel and office applications
Effective and efficient utilization of electronic and manual filing system ensuring adherence to record retention regulation

Team Working
Effective use of Continuous Improvement applications in all aspects of work & supporting continuous improvement activities across the site
Where necessary, support ongoing or ad-hoc project work
Cross training for other members of the team as appropriate
Attend team and module meetings as required

Personal Characteristics
Self- motivated and proactive with a flexible and can-do attitude, willingness to participate as a full team member with good time management and communication skills
Responsive to change and comfortable working in continuous improvement environment
Planning and organising skills with attention to detail, data input accuracy of the greatest importance.

From time to time the successful candidate may be required by the Company to perform other tasks which are not included in the above description, but are within the capabilities of the individual and where necessary training will be given.

Prepared to travel internationally (10%)

Roevin is an equal opportunities employer

For more information and immediate consideration, please call Courtney on (phone number removed).

Roevin acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Roevin UK is an Equal Opportunities Employer.

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