Central Solutions Officer

13 Jan 2019
17 Jan 2019
Contract Type
Full Time
We are a registered care and support charity that offers services to just over 6000 people within the Midlands. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health issues, young people at risk, older people, BME groups, people at risk of being homeless and those fleeing domestic abuse. Trident has over 50 years of delivering homes, services and innovation in some of the most disadvantaged communities in the Midlands. It employs more than 800 staff, works with over 150 volunteers and provides training places and apprenticeships for many more.

About the role

Our dedicated team of staff provide a 24 hour on-call response to our residents and customers on matters such as anti-social behaviour, maintenance repairs. The role is wide and varying including responsibilities such as internal/external patrols, reception duties, and monitoring of home care services. The successful candidate will also be expected to monitor CCTV; therefore experience of monitoring CCTV footage is desirable along with experience of working in the security industry.

You should be flexible in your approach, be able to multi-task and react quickly to constantly changing priorities, as the service you provide is critical to both the organisation and the individuals for whom you are the point of emergency contact.

About you

* Effective interpersonal skills to enable relationships to be built at all levels

* Ability to prioritise and act on own initiative

* Computer literate, including spread sheets and databases

* Experience of working in a flexible, customer focused environment

* Monitor CCTV and record/ report all incidents

* Act as contact point and initial response for any of the Trident s emergency/out of hours services ensuring that the duty housing officer is contacted where appropriate

* Recognising that delivering person centred service to customers is a team effort to achieve high customer satisfaction feedback

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

All roles will be subject to a successful disclosure at an appropriate level from Disclosure and Barring Service (DBS)

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