Customer Service Administrator

Culina Group
Market Drayton
17 Jan 2019
24 Jan 2019
Job Type
Contract Type
Job Title: Customer Service Administrators

Location: Market Drayton

Reporting to: Customer Service Manager - Post-Despatch

Do you want to work for an organisation that is built around people and a well-established Market leader in the Chilled logistics market. Then look no further as we are recruiting for a Stock Administration Clerk.

As a Company, we are proud to be an award-winning company with a diverse & inclusive environment. We support our colleagues with their career with a variety of training & development opportunities but we also make it a great place to work with lots of fundraising activities and team events.

This is a fantastic opportunity to develop a career within Culina Logistics and you will be part of a small but friendly team that strives for excellence. Your role will include:

- Recording and communication of delivery incidents

- Maintaining Customer Service Late Report

- Control of stock uplifts

- Control of PCV redemption

- Production of periodic service level reports

- Other administrative tasks as determined from time to time by the Customer Service Supervisor.

- Ensuring customer/client queries dealt with by Customer Service staff are handled in a timely and professional manner and to the satisfaction of the customer

- Ensuring customer/client reports are accurate and communicated in accordance with agreed timeframes

- Ensuring customer/client non-conformance is properly recorded and fed back to the client and corrective action taken.

- Ensuring delivery discrepancies are properly recorded and investigated and the outcome communicated to the client

- Support Investors in Excellence initiative by examining internal and external processes with a view to driving improvement throughout the business.

- Ensure all ISO requirements are fully satisfied (in so far as they impact administration)

- Completion and circulation of non-conformance reports and control reports to relevant stakeholders

To be successful in this role, we would expect you to have:

-Excellent attention to detail

-Strong IT skills

-Be a good problem solver

-Previous experience of working in an administrative role

-Good customer service skills

-Proactive approach to work

In return, you will receive the following benefits: access to an enhanced company pension scheme, life assurance, voluntary benefits through our Hapi Benefits platform (including discounts for cinema tickets, high street retailers and holidays), the use of our free Employee Assistance Programme, free onsite parking and much more!

So if you are interested, click APPLY NOW to kick-start your application and become one step closer to becoming part of the award winning logistics company that is the Culina Group which is celebrating its 25th anniversary this year!

Shifts: Nights 4 on 4 off (18:00pm-06:00am)