Trade Counter Sales

18 Jan 2019
15 Feb 2019
Contract Type
Vacancy No 3582
Vacancy Title Trade Counter Sales- West Midlands
Vacancy Description
We are seeking an outgoing, organized, and friendly Experienced Trade Counter Sales to join our clients growing team and provide top-notch service to their customers. This is an exciting opportunity to work at the flagship branch. As Trade counter Sales you will be responsible for helping guide this branch to success by meeting targets and providing the best possible service for our customers. With your personal attributes and skills, you will assist your manager in ensuring the branch performs exceptionally day in, day out.
The Role
My client is a constantly expanding, family owned business involved in predominantly supplying building and landscaping products to the Building Trade as well as to retail customers who are renovating or extending their properties.
Due to the continuing increase in business we are looking for an experienced, enthusiastic individual to help us continue to offer a high level of service to all of our valued customers. You must have the right attitude and be keen to develop yourself and the service our company can offer.
Role and Responsibilities
* Deal directly with customers either by telephone or electronically.
* Respond promptly to customer inquiries
* Good industry knowledge
* Working on the sales counter to greet and serve customers in a polite and efficient manner
* Assisting with deliveries and stock replenishment in and out of the store
* Dealing with telephone sales/queries effectively
* Obtain and evaluate all relevant information to handle products and services enquiries.
* Educate customers on product range, services and platforms available.
* Provide pricing/costs and operation information (delivery/collection ETA etc).
* Receive and process orders on behalf of customer in an efficient and accurate manner.
* Develop strong relationships with customers and demonstrate value added to their business.
* Identify potential customer needs and opportunities to grow the business relationship further.
* Respond to customers emails in a prompt and professional manner.
* CRM experience is advantageous
Essential Selection Criteria
* Previous experience in a similar industry/sector with a good knowledge of building materials
* Excellent customer service skills
* The ability to work effectively as part of a busy team
* Good communication skills with both colleagues and customers
* Previous experience within Tool Hire preferable.
* Excellent communication skills, both verbal and written.
* Ability to multi-task and prioritise.
* Appreciation and an interest in providing exceptional customer service.
* Excellent interpersonal skills (Positive, motivated)
* Attention to detail and accuracy.
Reporting to Branch Manager