Scheduler
- Recruiter
- MET Recruitment UK Ltd
- Location
- Wall Heath
- Salary
- £8.00 per hour
- Posted
- 16 Jan 2019
- Closes
- 02 Mar 2019
- Sector
- Administration & Secretarial
- Contract Type
- Full Time
Scheduler
Kingswinford
Temp (6 Months)
£8,00 p/h
ROLE PURPOSE:
To provide excellent customer care through effective planning and scheduling of work through the utilisation of Engineers and sub-contractors and liaising with customers, to keep up to date with installations/services/reworks/breakdowns and to resolve any queries or concerns in a timely manner.
ROLE PROFILE:
The ideal candidate must be passionate about providing the best possible customer care and dedicated in arranging and scheduling the installation/service/repair in the most efficient and effective way possible.
CORE RESPONSIBILITIES
To prioritise and schedule the Engineer's jobs (installs, services, breakdowns and reworks) in order to maximise efficiencies within set KPI's
- Liaise with sub-contractors to schedule prep work in a timely manner.
- Answering minimal telephone calls from our customers and dealing with customer enquiries in a timely manner
- Carry out other associated admin tasks.
- Completing follow up 'happy calls' to customer
- Having a good eye for detail
- Follow complex Instructions
- Work within a fast pace environment