Citroen Technician/ MOT Tester

Recruiter
WR Davies
Location
Stafford
Salary
Depending on experience
Posted
19 Jan 2019
Closes
26 Jan 2019
Sector
Charity
Job Type
Apprentice
Contract Type
Permanent
Vehicle Technician/ MOT Tester Citroen & DS Automobiles, Stafford A rare and fantastic opportunity has arisen at our successful, modern and every expending Citroen & DS Automobiles dealership in Stafford. We are currently looking to recruit and experienced vehicle technician to join the team. The successful applicant will be welcomed to join a strong team and a great dealer group. For more detail about the responsibilities within the role please see below. Responsibilites Carries out vehicle services and repairs. Carries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity * Works as part of the workshop team to carry out scheduled vehicle service and repair work. * Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned * Carries out each job within the repair time allowed - to maintain own labour productivity * Works in accordance with workshop and dealership Health & Safety requirements * Works with colleagues to maintain workshop standards of cleanliness and tidiness * Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention * Must have full driving licence Works in accordance with key dealership processes * Follows key processes to achieve specified quality and efficiency targets * Works with the dealership to develop improved, more efficient processes Liaises directly with customers where appropriate * Talks to customers to summarise the details of the work required or carried out, and answer their questions * Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency * Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the dealership Provides support to less experienced colleagues * Coaches and supports apprentice technicians - for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job * Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology Attends regular training to update technical skills * Attends specialised training as required (e.g. in new Citroen / DS vehicles, technology or new workshop equipment) Works as a full member of the dealership team * Works with colleagues and other teams across the dealership to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff) * Ensures opportunities for sales are followed up by the most appropriate specialist * Reports on technical problems using appropriate procedures Key success criteria * Technician will work on an individual - labour sales bonus. How to Apply All applications should be submitted in writing with a covering letter to the closing date is the 18th of June. You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted and incomplete CVs will not be considered. We look forward to hearing from you! Ref: CST001 Closing Date 28/02/2019 Location Stafford Benefits Benefits package include enrolment into the workplace pension scheme. W R Davies employees are also given preferential rates within the staff car scheme, servicing and parts. Working Hours Full time Salary Depending on experience