Service Coordinator - International Family Tracing

£20655 - £21597 per annum
18 Jan 2019
29 Jan 2019
Contract Type
Full Time

Service Coordinator - International Family Tracing
Location: Birmingham
Contract type: Permanent
21 hours per week

Salary: GBP 20,655 - 21,597 per annum, pro rata depending on experience (including a Market Supplement of GBP 1850 per annum, pro rata)

About the role
As part of the Restoring Family Links team, this role has responsibility for coordinating and delivering quality casework services within a designated geographical location. This role will provide a strengthened connection to the Refugee Family Reunion team as part of our Restoring Family Links activity.

Reporting to the International Family Tracing Service Manager and within a peer group of Service Co-ordinators across the United Kingdom, this role will manage the service delivery and contribute to the service development, as part of the wider national refugee support and restoring family links team.

About the team
For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail to:

We will do this by mobilising the power of humanity through three distinct vehicles for change - advocacy, service delivery and by creating the right environment. We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity.

About the person

  • Demonstrable awareness of current affairs, world geography and cultural affairs, including current and past conflict situations
  • Understanding of how to monitor and improve service quality for the benefits of users through active consultation
  • General knowledge and understanding or experience of policies relating to safeguarding of young people and vulnerable adults
  • Awareness of issues facing asylum seekers and refugees in the UK
  • Maintain accurate records, file management and has meticulous attention to detail
  • Ability to contribute to the development and achievement of operation plans
  • Build strong and effective alliances and relationships
  • Casework management and delivery
  • Proven experience of using databases and casework management tools
  • Experience of management, co-ordination, supervision and motivation of volunteers

Closing date for applications is 23:59 on, Wednesday 30th January 2019.

Interviews will be held Monday 11th February 2019.

We offer a wide range of staff benefits, these include:

  • 36 days holiday (including Bank Holidays) pro rata
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy

A little bit more about us
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.

Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.
Connecting human kindness with human crisis

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