Customer Service Administrator

Tirebuck Recruitment
Oversley Green
£22,000 per annum
18 Jan 2019
19 Feb 2019
Contract Type
Full Time
Job Title: Customer Service Administrator

FULL-TIME - 08:30-17:00 Monday to Thursday and 08:30-15:45 on Friday

Location: Alcester, Warwickshire

Salary: £22K - £23,500 (dependent on experience)

Our client is looking to recruit a Customer Service Administrator to act as first point of contact for customers from initial enquiry through to order.

This is a fabulous opportunity for someone who is looking for a career with a passionate business who really value their employees and offers excellent benefits. The successful person will be located in their wonderfully modern offices with outstanding facilities on site.

Responsibilities to include:

*First point of contact to all customers
*To work closely with the sales team and support them to achieve sales objectives and improve sales efficiency and customer satisfaction
*Manage and develop existing business in line with customer segmentation, rules and procedures
*Escalate internal and customer enquiries on service and product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately
*Use databases or other computerised systems to maintain up-to-date customer records

Key skills required:

*Previous experience in a Customer Service role
*Strong administrative skills with proficient IT skills
*Strong communication and interpersonal skills
*Excellent attention to detail and accuracy skills
To be able to take ownership of any issues and see them through to resolution
*A team player with a 'can do' attitude

This is a fabulous role working for a market leading organisation.

If this role is of interest to you, please apply immediately.

If you are already registered with Tirebuck Recruitment or Allocate Recruitment, please contact your consultant to discuss suitability for this position.

Tirebuck Recruitment and Allocate Recruitment only operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Tirebuck Recruitment and Allocate Recruitment are divisions of Tirebuck Recruitment Ltd.

Tirebuck Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for temporary recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.

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