1st Line Application Support Analyst (Payroll Solutions)

Big Red Recruitment Ltd
21 Jan 2019
29 Jan 2019
Contract Type
This global household name has established itself as one of the most reputable International businesses over the last decade and is going from strength to strength as a key player in the industry. Due to rapid growth and a range of International projects, they are looking for a 1st Line Application Support Analyst to join their growing head office on a 12 month fixed term contract. Role: 1st Line Application Support Analyst (Payroll) Salary: GBP GBP23,000 - GBP GBP27,000 Benefits: Regular salary increments, pension, 5 weeks holiday + 8 bank holidays, death in service, long service reward, paternity, maternity and adoption pay, bike to work scheme, online discounts, excellent training and development. Location: Atherstone - easily commutable from Sutton Coldfield, Nuneaton, Hinckley, Lichfield, Burton-upon-Trent, Ashby-de-la-Zouch, Birmingham, Coventry, Solihull, Walsall, Derby, Cannock, Stafford, Leicester, Loughborough, & surrounding areas. As the 1st Line Application Support Analyst you will be supporting the HR and Payroll area efficiently and accurately by providing 1st level support to corporate and regional payroll teams in the UK and Ireland. 1st Line Application Support Analyst responsibilities: * Escalation of issues to internal support functions and management, or to the International IT department when necessary * Maintaining an appropriate incident log * Maintaining an understanding of the user requirements and open issues for areas of responsibilities * Testing hardware and program updates to verify whether newly implemented requirements and existing functionality operate without errors * Creating plans for hardware installations and maintenance programmes in conjunction with International IT, regions and external suppliers as needed Any exposure to the following would prove advantageous however, not essential: * Have previous experience working in a payroll environment. * Have previously worked with ResourceLink software. * Have previously worked in a support role Big Red Recruitment partner their clients to provide both contract and permanent recruitment solutions on an exclusive basis. For further information please contact Ellen on . 1st line SupportApplication Support, 1st line support, support analyst, payrollsystems, finance & admin systems, ResourceLink