Back Office Support

9.00 GBP Annual
23 Jan 2019
20 Feb 2019
Contract Type

*** New Back Office Support Opportunity***

Temp to Perm

Stoke Prior , Bromsgrove.


Hours 9.00am till 5.00pm Monday to Friday.

My client based in the Stoke Prior area of Bromsgrove are looking to expand their team. They have a new opportunity for a Back Office Support person to join their team on a temp to perm basis

The Role

Customer/Engineer Orders

Send exploded diagrams - Assist in Identifying part(s) required

Prepare/update Quotes

Email Quotes to Customers

Raise Sales Orders - Take telephone payments utilising Sagepay

Raise Invoice and Despatch Notes for the warehouse

Out of Stock Spares (OOS) - Produce PDF of Invoice/Despatch Note

Email to Warehouse (or despatch when parts arrive)

BACs Payments awaited - Email alert DG & NG

Order Queries

Wrong Part despatched/received

Damaged on delivery

Engineer Queries

Parts orders

Exploded diagrams/part list

Re-allocating engineers

Cancelled Calls

Portal issues

Customer queries

No Engineer contact

Parts awaited - timescales for despatch

Other Complaints

Chase lists



Chase queries/calls for colleagues

Engineer recruitment

Identifying possible suitable skilled Engineers in Postcode areas

Cold calling

Taking Service Calls from Consumers/Customers

Call logging Montpellier

The Successful Candidate

Will have experience in a similar role.

Be customer focused.

Able to do all duties required.

Work on own initiative as well and as supporting the team.

Be PC literate.

Have an excellent telephone manner.

To apply for this exciting opportunity email your CV NOW!!

Adecco is an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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