Fleet Maintenance Coordinator Vacancy Motor Trade

Recruiter
Octane Recruitment
Location
Staffordshire
Salary
23000.00 GBP Annual + 00
Posted
31 Jan 2019
Closes
28 Feb 2019
Sector
Charity
Job Type
Consultant
Contract Type
Permanent
Fleet Maintenance Coordinator Walsall
Salary GBP23,000 plus benefits
Hours: Various shifts patterns & start and finish times

We are looking for an individual to join our clients thriving business in the Cambridge area. You will be working in a clean modern and vibrant environment dealing with clients. You will be tasked with offering excellent customer service skills assisting customers via the telephone that may have issues with their motor vehicle.

The client is happy to offer training to the right candidate, however a background in a similar position would be a distinct advantage.

Maintenance Co-Ordinator Role:

The position is a phone based role as you will be an important go between from the Customer who has a problem with their vehicle and liaising with the Engineer that you will assign to deal with the issue.

You will gather as much information relevant to the customer's needs and process that through the system. Ideally you will be able to organise a repair at the side of the road though this may need to liaise with a local garage to book the vehicle in and get the vehicle back to the customer as soon as possible.

Duties:
- Answering incoming calls in a timely and professional manner - dealing with customers who might be in a stressful situation
- Input details into various systems dependent on the nature of the call
- Keeping customers up to date with the status of their vehicles
- Carry out Customer service satisfaction calls and log findings
- Process any invoices that are required for work carried out through the Kerridge system
- work close with supervisors to control costs and ensure a smooth and pleasant experience wherever possible

Candidate Requirements
-Looking for a professional and friendly individual - ideally someone with a motor trade background who understands the situation and able to give a first class experience to the customer
-The ability to Multi-task & remain calm under what can sometimes be a fast and demanding environment

Location; Walsall
Octane reference: OC7450

Consultant: Sarah Jones- google 'Octane Recruitment Sarah Jones' for all my contact details

Octane Recruitment

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent sites