TUI Retail Deputy Manager
Joining TUI Retail as a Deputy Manager, you will part-lead a team to become destination experts so that they can recommend and sell holidays and additional products such as airport hotels, parking and excursions to enhance our Customers experience.
You will put all customers and employees at the heart of our business and constantly 'go the extra smile' by creating unforgettable holidays that make us famous for service and create customers for life. This role has variable shift patterns each week which include Saturdays. In return for your flexibility you'll usually know your shift pattern 4 weeks in advance.
TUI Group is the world's number one integrated tourism business. We continue to build a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent contemporary service to every single customer. Joining us will not only provide opportunities for you to grow your management career, but the benefits of being part of an exciting multi-cultural united team.
What you will be doing
As a TUI Retail Deputy Manager your leadership support will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. You will be forward thinking. Using modern technology, customer feedback and insights you will assist to spot trends, challenge the way we work and find new ways to improve customer satisfaction, loyalty and grow our business. Your team's knowledge will help us collaborate and answer questions for our international colleagues and customers.
You will inspire and respect your colleagues whilst sharing a great amount of fun. Additionally you will encourage the team to be pro-active, investigate and resolve every question or complaint and learn from their results. If things do not go quite right, you will be confident to step in, take ownership and resolve any issues straight away. Similarly, you will take the opportunity to assist with incidents and emergencies, but regardless you will always 'go the extra smile'.
Your experience will assist you to jointly coach, develop and performance-manage the team consistently whilst setting high performance standards that drive engagement, and lead you and your manager to exceed all company, sales and service targets. Finally, you will be accountable for the balancing of accounts, compliance to company procedures, health and safety due-diligence and the varying responsibilities of deputy managing your local store.
What we are looking for
• A customer driven, positive manager with a proven passion for delivering contemporary service
• A confident and fun motivator with the drive to exceed targets and overcome challenges
• Skilled to coach, develop and performance manage multi-cultural teams
• Leads by example and comfortable to trouble-shoot in challenging times
• Ability to engage and collaborate at all times with customers and colleagues of varying nationalities
Working within TUI group
TUI UK and Ireland is the UK's largest tour operator with key brands including TUI, First Choice, and Marella Cruises. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline, TUI Airways is the UK's third largest airline with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.
TUI UK and Ireland is a member of TUI Group, the world's number one integrated tourism group. Covering the entire touristic value chain under one roof we employ 63,000 people in over 100 countries and offer 20 million customers comprehensive services in around 180 destinations worldwide.
Help make our customers smile and in return you will receive a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.
Throughout your career, we will continuously invest in your development starting with a 3 day residential course alongside your store induction. This is to ensure you are provided with all the skills and tools you need to become a destination expert.
How to apply
Apply online, we just need a few details from you and your CV.