Customer Service Specialist

West Bromwich Commercial
£20,000 per annum
06 Feb 2019
21 Mar 2019
Contract Type
Full Time
A Fantastic opportunity has arisen for a Customer Service Specialist to work within the planning department of a busy Transport company based in Aldridge. This position offers full training and excellent opportunities to progress within a fast paced and growing business.

The purpose of the role is to actively support the Transport Manager in the planning of daily deliveries by speaking with customers and establishing their requirements and liaising with drivers to distribute the workload.

Daily Duties Include:

• Taking a high volume of incoming calls for the department

• Taking detailed notes of clients requirements to enable the Manager to distribute the work efficiently

• Updating the drivers of their days work (via telephone, text message and the internal system)

• Administrative tasks such as updating the planner on Excel

• Build strong and lasting relationships with customers and drivers, ensuring the highest level of customer service is provided

Hours of work are 8 - 6 Monday to Friday

The ideal candidate will be commercially aware and will have an excellent telephone manner and strong administration skills.

If you have previously worked within a similar position as a telephone based Customer Service Advisor or within sales (not retail) please select APPLY.

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