Customer Service Advisor

10.00 - 12.00 GBP Hourly + GBP10 - GBP12/hour
15 Feb 2019
17 Feb 2019
Contract Type
The Company

An established provider of affordable housing within the Birmingham area is immediately seeking an experienced Customer Service Advisor to join a fast paced, customer focused environment on a temporary basis.

Due to a recent increase in workload, an experience Customer Service Advisor with Social Housing experience is now needed to handle a high volume of inbound calls that are all housing related.

As a Customer Service Advisor your key duties will be:

• To provide excellent customer service over the telephone and e-mail to all customers
• Sign post enquiries to relevant departments such as Housing Management, Repairs and Supported Housing.
• Use in house systems and microsoft packages to log enquiries and calls
• Provide administrative support to line managers where required

You will also have:

• Experience handling housing related enquiries within a high call volume environment
• Excellent communication skills both written and verbally
• Demonstrate the passion to add value and consistently provide a high level of customer service.
• Knowledge of repairs and the system 'Orchard' is desirable

The successful Customer Service Advisor will be immediately available and understand the need to communicate clearly with residents with the ability to hit the ground running and make an immediate impact.

If you are interested in applying or discussing the Customer Service Advisor role, please get in touch on (phone number removed) or send your up to date CV to Kam Shergill.

Niyaa People represents social housing and maintenance professionals seeking freelance or permanent employment across the Midlands region from our Birmingham office. We deal with a range of small, medium and large Local Authorities, Charities and Housing Associations