Network Response Tanker Driver

Severn Trent
£27,468 per annum plus a shift allowance
18 Feb 2019
06 Mar 2019
Contract Type
Full Time

Do you have experience in working within the water network? Are you looking for a role where you will make a difference in how we serve our customers?

As a Network Response Technician at Severn Trent you will be responsible for ensuring that during planned work and any incidents that our customers can still receive water. This can either be through a continuous supplies action such as tankering or through the provision of alternative water arrangements such as bottled water.

The main role objective is responsible for ensuring that we have great continuous supplies plans in place; that our continuous supplies assets are in good condition and ready to go when required and that our response is done in a cost effective and timely manner.

You will be part of a team of varied focus and experience, which combines to make an exciting learning environment, driven by proactive improvements and reactive responses to incidents. You'll learn about incident management, alternative supplies, the opening of retail competition and of course Continuous Supplies, becoming one of our business experts.

This is role is based on a four on four off 11 hour shift rota of the following shifts:


  • 7:30am - 3:30pm

  • 5:30am - 4:30pm

  • 1:30pm - 12:30am

  • 9:30pm - 8:30am

Let’s talk about what skills or experience you’ll need to be able to do the job.

With experience of working in a customer facing role, the successful candidate will also have proven success in delivering customer satisfaction, along with experience of working to targets and organising and prioritising your own workload.

You will be providing support to both internal and external stakeholders so having good Communication skills would be advantageous.

As a Network Response Technician your key skills and competencies will include:

  • Excellent verbal and written communication skills
  • Great problem solving skills and are able to think for yourself
  • The ability to work under pressure and manage multiple activities
  • Good decision making skills
  • The ability to work well in a team
  • The ability to build rapport and establish good relationships with both internal and external stakeholders.
  • An understanding of how this role fits into the wider business need and incident response


  • Full valid driving licence
  • Category C Licence (Desirable)
  • Certificate of Professional Competence (CPC)
  • Additional driver training qualifications – e.g. Advanced Training / IAM (Institute of Advanced Motoring)

Severn Trent benefits include:

  • Salary of £27,468 per annum plus a shift allowance
  • Fantastic Pension scheme – The company contribution will be twice your contribution (Up to 15% when you contribute 7.5%)
  • Competitive Holiday
  • Comprehensive flexible benefits scheme


This is full time role based on an approx. 37 hours in a working week within the East Birmingham Area.

Why Severn Trent?

Think of water and you probably think of us. We’re one of the largest regulated water companies across England and Wales. Severn Trent runs through the heart of the UK, providing essential services from the Bristol Channel to the Humber,and from Shropshire to the East Midlands.

In Wales, our customers are looked after by Hafren Dyfrdwy, our new company is the teaming up of Dee Valley Water and Severn Trent and will bring wonderful water to mid and north-east Wales.

The partnership combines an existing warm community approach, with the perks of being part of a wider public company.

Together we are part of Severn Trent PLC where our passion is making sure wonderful water reaches our customers and taking their waste away safely, so that they can put the kettle on or jump in the shower without thinking.

Our teams are dedicated to maintaining the flow of water to and from our customers’ homes. We’re continually investing in our people and infrastructure, so everyone can tap into the wonderful water we provide well into the future.

You’ll be part of a team that will help drive change in our business:

We change lives

Our communities are always changing, and we have ways of keeping up. Using new digital platforms to keep in touch with our customers and new initiatives for reducing the cost of water.

We shape the future

By joining us, you’ll be helping us to deal with new pressures on resources and help to grow a sustainable future - for everyone. Whichever role you work in you can be sure that you’ll be making a positive impact for generations to come.

We deliver something special

We are responsible for the world’s most precious resource in our area. The buck stops with us. Severn Trent is driven by the shared values of the business and its employees. Together we will act with integrity, protect the environment and focus on our duty to our customers.

Wonderful for all

We’re creating an inclusive company. We’ve created a culture that encourages all of our people to think of each day as an opportunity to do something better.

Many of our best ideas come from our people – helping to improve our service and reduce costs.

Our most ambitious goals depend on brilliant ideas, no matter who they come from.

We recruit differently so that people in our region know all about the opportunities Severn Trent has to offer. As employers, we welcome people from all walks of life and promote diversity and inclusion.

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