Bi-Lingual French and English Speaking Administrator

Recruiter
Rugby Recruitment
Location
Rugby
Salary
21000.00 GBP Annual
Posted
01 Mar 2019
Closes
27 Mar 2019
Job Type
Administrator
Contract Type
Permanent
Bi-lingual - French and English speaking Administrator ROLE

Perform customer support duties via a variety of communication channels.

  • 37 hours a week Monday to Friday
  • Hours 8.00 am - 4.30 pm & 10.30 am - 7 pm (working on a week about rota) - Alternating hours each week
  • 25 days holidays
  • Salary GBP21,000
  • Establish and maintain effective relationships with staff and customers at all levels
  • Exemplify quality expectations within all areas of contact with suppliers, corporate departments and customers
  • Understand and support customers' aims and responsibilities in line with company policy
  • Understand customer operations and equipment impact
  • Ensure information processed is of the highest standard and accuracy
  • Update and accurately maintain databases to agreed timeframes
  • Track and respond appropriately to incoming correspondence from internal and external customers
  • Produce correspondence and reports using appropriate software and tools
PRINCIPAL ACCOUNTABILITIES

KEY SKILLS

  • Fluent with French and English language
  • Excellent computer skills including fully proficient in Microsoft Office
  • Excellent communication skills
  • Ability to professionally liaise with customers/suppliers and internal staff across a variety of mediums such as telephone, email, live chat and social media
  • Strong attention to detail and accuracy
  • Flexibility and Adaptability
  • Resilience