Implementation Training Consultant

Tirebuck Recruitment
15132.00 GBP Annual
01 Mar 2019
27 Mar 2019
Job Type
Contract Type
Job Title:Implementation Training Consultant

Contract:9-month Fixed-term contract

Salary:GBP15,132 plus excellent benefits (School Term time only)


Hours:Monday to Friday 0900 - 17:00 (School term time only)

An excellent opportunity has arisen for an IT savvy candidate with excellent communication skills to work within the Implementation training team and provide training to new customers to allow them to become conversant the features and benefits of the client's product.

As well as providing a telephone-based training service you will also act as the visible face of the company to ensure that the company is always represented as professional, courteous and helpful.

This role is working Monday to Friday, from 9am - 5pm during school term time only.

Duties include:

*Provide comprehensive training to allow customers to become fully conversant with the features and benefits of the product
*Telephone based training to customers for up to 2 hours
*Escalate any issues to Tech support as required in a timely manner
*To provide demo's to customers who wish to expand their usage of the product
*Work closely with Service Desk advisors to ensure that support and training is delivered consistently across both the service desk and the Implementation teams
*Identify opportunities to improve the service to the customers to ensure SLA's are exceeded
*Ensure that all processes are documented and followed accurately

Skills and experience required:

*Previous experience in a telephone-based role providing training or a high standard of customer service
*Excellent IT skills
*Confident and professional communication skills
*The ability to multi-task and prioritise your workload
*Ability to build rapport with customers and ensure that support delivered is tailored to their needs

This role will require a strong technical ability coupled with excellent customer service skills. In return the company offer a genuinely friendly and fun work environment and excellent opportunities to progress internally. You will also receive excellent benefits to include free parking, pension, healthcare, 25 days holiday plus the option to buy or sell additional days. There may be occasions where you are asked to work overtime. This is voluntary, and you will receive time and a half for any extra hours worked.
If this role is of interest, please apply immediately.

If you are already registered with Tirebuck Recruitment or Allocate Recruitment, please contact your consultant to discuss suitability for this position.

Tirebuck Recruitment and Allocate Recruitment only operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Tirebuck Recruitment and Allocate Recruitment are divisions of Tirebuck Recruitment Ltd.

Tirebuck Recruitment Ltd acts as an employment agency for permanent recruitment and an employment business for temporary recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.