Customer Coordinator - £ 18,000 basic - £ 1,750 Quarterly Bonus
Our client, a successful and expanding company based on the outskirts of Sutton Coldfield are looking to recruit a Customer Sales Coordinator on a 12 month FTC to join their team, based on growth.
This role offers a fantastic basic salary of £ 18,000 with a £ 1,750 bonus per quarter making an OTE of £ 25,000.
- Dealing with customer sales enquiries in accordance with set procedures and guides, to meet individual customer needs and achieve quarterly appointment objectives
- Addressing customer requirements, in accordance with set procedures, to ensure customers receive a world class service
- Ensure all business opportunities including direct customer calls and web enquiries are handled in a timely manner to create maximum business opportunity
- Managing, responding and where required taking the necessary actions to deal with negative feedback on Social Media
- Managing, and where appropriate escalating, customer queries, complaints and feedback effectively, to achieve the best possible outcome for the customer in line with company policy and best practice
- Working with team colleagues to enable the delivery of consistently high standards of 'seamless' customer service/appointment conversions across all relevant customer propositions
- Proactively developing the necessary knowledge and skills needed to achieve successful delivery and provide accurate and current advice and appropriate support to customers and colleagues.
- Excellent customer service skills
- Ability to communicate confidently at all levels
- Strong communication skills
- Proficient IT skills
Monday - Friday - 37.5 hours per week
£ 18,000 basic £ 25,000 OTE
25 days holiday
Private Medical Health
Please forward your CV if you feel you have the necessary skills and attributes to be successful in this role.
Please note; due to the high volume of CV’s we receive if you have not had a response to your application within 5 working days please assume on this occasion you have not been successful.