Customer Coordinator - £ 18,000 basic - £ 1,750 Quarterly Bonus

Sutton Coldfield
£18,000 per annum
01 Mar 2019
27 Mar 2019
Contract Type
Full Time

Our client, a successful and expanding company based on the outskirts of Sutton Coldfield are looking to recruit a Customer Sales Coordinator on a 12 month FTC to join their team, based on growth.

This role offers a fantastic basic salary of £ 18,000 with a £ 1,750 bonus per quarter making an OTE of £ 25,000.

Duties include:

  • Dealing with customer sales enquiries in accordance with set procedures and guides, to meet individual customer needs and achieve quarterly appointment objectives
  • Addressing customer requirements, in accordance with set procedures, to ensure customers receive a world class service
  • Ensure all business opportunities including direct customer calls and web enquiries are handled in a timely manner to create maximum business opportunity
  • Managing, responding and where required taking the necessary actions to deal with negative feedback on Social Media
  • Managing, and where appropriate escalating, customer queries, complaints and feedback effectively, to achieve the best possible outcome for the customer in line with company policy and best practice
  • Working with team colleagues to enable the delivery of consistently high standards of 'seamless' customer service/appointment conversions across all relevant customer propositions
  • Proactively developing the necessary knowledge and skills needed to achieve successful delivery and provide accurate and current advice and appropriate support to customers and colleagues.

Key Skills:

  • Excellent customer service skills
  • Ability to communicate confidently at all levels
  • Strong communication skills
  • Proficient IT skills

Working hours:

Monday - Friday - 37.5 hours per week


£ 18,000 basic £ 25,000 OTE


25 days holiday

Life Insurance

Private Medical Health

Free Parking

Subsidised canteen

Please forward your CV if you feel you have the necessary skills and attributes to be successful in this role.

Please note; due to the high volume of CV’s we receive if you have not had a response to your application within 5 working days please assume on this occasion you have not been successful.

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