Assistant Customer Relations Manager

Eileen Richards Recruitment Limited
30000.00 - 38000.00 GBP Annual
13 Mar 2019
27 Mar 2019
Job Type
Contract Type

Assistant Customer Relations Manager


GBP30,000 - GBP38,000 p.a.

  • Are you looking to join a highly recommended prestige firm who will invest in your success?
  • Are you passionate about providing outstanding customer service with a background in construction?
  • Are you an ambitious organiser who wants to lead a talented team to achieve great things?

The Company:

Eileen Richards Recruitment are working exclusively with our highly regarded and prominent client, who specialise in the construction industry and are considered an employer of choice.

Role & Responsibilities of the Assistant Customer Relations Manager:

  • Dealing with incoming calls, post and emails relating to Customer Relations.
  • Validating complaints and resolving problems quickly & efficiently seeking direction where req.
  • Co-ordinating the Customer Relations Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance through the co-ordination of diaries.
  • Checking and ensuring work has been carried out to the purchaser's satisfaction.
  • Issuing and following-up on contractor's reports and outstanding issues.
  • Updating and maintaining records using Site stream and producing weekly reports.
  • Carrying out preparations for clearance of Customer Relations invoices, including contra charge letters.
  • Bringing persistent faults to the attention of the Head of Customer Relations.
  • Developing a good understanding of the Social Housing Defect Reporting Process, including end of defects, and assisting with End of Defect Inspections when required.
  • Developing a good understanding of and assisting the Warranty Claim Procedures, as required.
  • Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
  • Attending meetings that may be necessary in the performance of your duties.
  • Complying with and upholding company policies and procedures.
  • Undertaking any additional tasks as may reasonably be required from time to time.

About You as the Assistant Customer Relations Manager:

  • A flexible and efficient approach to work.
  • Have excellent communication skills.
  • The ability to lead a successful team.
  • Ambitious to meet and excel team targets.
  • Driven by providing a first class customer experience.

If you do not receive a response within five working days then unfortunately your application has been unsuccessful on this occasion.

Eileen Richards Recruitment are experienced within seven different sectors consisting of Accountancy and Finance, Construction, Contact Centre, Directors/Non-Executive, Human Resources, Office (including PA/EA), and Sales and Marketing.

We look forward to helping you in your career in these sectors, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career in these sectors please feel free to refer them to us.

We look forward to hearing from you.