Call Centre Adviser

Recruiter
Walsall
Location
Walsall
Posted
11 Mar 2019
Closes
26 Mar 2019
Contract Type
Full Time
JOB DESCRIPTION Position: Call Centre Adviser / Customer Service Location: Walsall Start Date: Immediate Contract: Temporary (12 Weeks) Hours: Hours of work are either - 6am to 2pm or 2pm to 10pm or 10pm to 6am (37.5hrs per week) Pay rate: £7.83 to £9.00 per hour About the role: •Provide first line Sales Office activities including answering and dealing with incoming phone calls and ensuring excellent communication and coordination through the sales team. •Build strong relationships and work closely with the Sales team to support any sales activities including dealing with literature requests. •To enter all customer orders onto the Sales Order Processing (SAP) system, ensuring all queries are adequately resolved prior to order entry. •Optimise OTTR by ensuring that orders are placed in accordance with customer required date, liaising with relevant departments for agreement and providing confirmation to the customer. •To follow up on smaller quotations directly with customers with the aim of securing orders. •Ensuring a professional, high level of customer support at all times. •Develop strong relationships with key departments such as Credit Control, Planning, Production and the Warehouse in order to provide regular and accurate feedback to customers at each stage of their order in a standard format. •Direct technical queries to the Tech Support team, advising the customer of your actions. •Work with other internal departments to ensure seamless business activities are maintained in support of customers. •Provide first escalation route for customer queries (both internal and external). •Work with external Sales team to resolve customer complaints and recommend corrective action in order to eliminate them in the future. •Ad-hoc reporting Experience/Qualifications: •Computer literate, with fast and accurate keyboard skills is an essential pre-requisite for this role. •Thorough background in sales order process using an MRP business system - SAP preferred. The Ideal Candidate: •Excellent communication skills, both verbal and written. •Prompt polite telephone manner. •A team player with a proactive attitude. •Possess a high attention to detail. •Ability to prioritise work and adapt to changing priorities. •Ability to develop and maintain effective, positive working relationships with internal and external customers. •Able to work on own initiative. In order to be considered for this position or to obtain further information please contact Perm on 01922 725445 or submit your CV to enquiries@tudoremployment.co.uk

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