Dutch Speaking Customer Service Advisor

17650.00 - 17650.00 GBP Annual + GBP17650/annum
14 Mar 2019
11 Apr 2019
Job Type
Contract Type
Dutch Speaking Contact Centre Operator

The Role:

We have a permanent opportunity for an adaptable and customer focussed individual to join our Bilingual Contact Centre team. The primary focus of this role is to provide a professional service to our UK and International customers working across all administration functions.

The Benefits:

* Competitive salary

* Company bonus scheme

* Healthcare cash plan

* Company pension contribution

* Staff Discount.

If you're looking for an exciting role where you can share your ideas within a social and friendly work environment whilst vastly increase your business skills and knowledge at the same time, this is the role for you.

Your day-to-day duties and responsibilities will include:

* Responding to UK and Dutch speaking customer service calls professionally and in accordance with company policies

* Ensuring all UK and Dutch website emails are responded to professionally and within the agreed KPI

* Retrieving delivery information from courier websites and communicate this to our customers avoiding company jargon

* Raising trace enquiries relating to delivery information in accordance with individual couriers processes

* Assessing responses regarding trace information from carriers/couriers and react accordingly, arranging replacement parcels/refunds as required

* Liaising with the Delivery Management Team to arrange any collections or escalate complaints

* Maintaining an accurate log of all email queries and providing daily stats to the Team Leader

* Assisting with the translation of product information from English into Dutch.

About You:

Interested? To be considered you will need to have:

* Both English and Dutch languages - fluent written and verbal

* An excellent telephone manner

* Proficient keyboard entry skills

* The ability to communicate well at all levels

* Assertiveness, confidence and the ability to challenge established ways of working

Previous experience within a Contact Centre or office environment would be desirable, full training will be provided

Hours of work:

8am to 5pm, Monday to Friday

If you are interested, please apply in writing with your CV and detailed covering letter