Customer Support Representative
TrophyStore.co.uk Ltd, the UK's largest online retailer of trophies, medals and awards, is seeking an experienced Customer Support Representative to join it's busy, expanding business in Tamworth, just a few minutes from the Town Centre and Ventura Park.
Whilst we all come to work to do an outstanding job, we also believe in having fun and ensuring everyone keeps a good work/life balance.
As Customer Support Representative, you'll have the following skills and experience:
- Proven previous history of customer service experience showing strong enthusiasm towards helping the customer
- Outstanding telephone manner
- Excellent verbal and written communication skills
- Be hard working, reliable and able to work under own initiative whilst still being part of a multi-tasking team within a busy environment
- Good organisational skills with accurate attention to detail is essential
- Competent user of MS Word, Excel and Outlook
- Knowledge of the internet and ecommerce would be beneficial
Your duties will include:
- Answering telephone calls, emails and correspondence from customers
- Handling general enquiries and giving product advice
- Responding to customers via LiveChat online
- Processing customer orders
- Liaising with third party suppliers and couriers
- Tracking deliveries and orders
- Arranging quotations and discounts
- Dealing with charity and sponsorship requests
- Customer query handling and problem solving
- Reporting on losses, product returns and out-of-stock products
- Full training programme
- Regular development reviews and mentoring
- Pension scheme
- Subsidised Bannatyne Gym membership
- Cycle to work scheme
- Employee of the month benefits
- Social events and teambuilding
- Staff discounts
- All day refreshments - tea, coffee and filter water
- Doughnut days . . . and many more!
Working hours are 40 hours per week: Monday to Friday, 8am - 5pm with a 1 hour break, and every fourth Saturday with the following Friday off in lieu.
Competitive salary, dependent on experience.
Interested?If you think this sounds like just the job for you, please send us your CV and a covering letter telling us why you'd like to join our fabulous Trophy Store team.
** No Recruitment Agencies please **