3rd Line Infrastructure Engineer

28000.00 - 32000.00 GBP Annual + GBP28000 - GBP32000/annum + Benefits
15 Mar 2019
12 Apr 2019
Contract Type
Infrastructure Support Engineer (3rd Line) - Permanent - Warwickshire - cGBP30,000 Per Annum

Providing world class IT solutions, service and support to clients across the UK, our growing client are looking to expand their Infrastructure team. You'll be working in a multi-disciplinary resolver team providing infrastructure support and maintenance, adhering to SLA's and dealing with Incident/Service requests.

Job Responsibilities

* Depending on your skills and experience you will undertake a range of 2nd and 3rd line activities, including???

* Completing Incidents & Service Requests to agreed SLAs

* Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), Problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters, handing-off to other Resolve Groups and third parties when needed

* Provide end-user support and assistance for more complex Desktop, Office and other End-user Computing tasks

* Work within our ITIL aligned processes such as Major Incident Management, Change Management and Problem Management

* Maintain and update Knowledge-based articles, technical support documentation and operational procedures

* Assist the Project Team with infrastructure builds, server, storage and network configuration

* Answering telephone calls, monitoring emails and logging tickets to agreed SLAs to assist the Service Desk at busy times

* Provide lifecycle support and keep customers informed of progress at all times

* You may on occasion be required to work on customer sites

Ideal Skills

* Working within a Managed Service Provider environment

* Knowledge of configuring, supporting and maintaining a range of technologies from multiple vendors including; End-user computing, Messaging and Collaboration, Servers & Virtualisation, Storage & Data Security, Cloud Services, Network Services and Database Services

* Understanding of server, storage and network hardware

* Experience in using monitoring and remote management tools

* Proven experience in setting up and maintaining AD and managing permissions

Ideal Qualifications



* City and Guilds

* COMPTIA+ (Assures the below)

* MS Certificate(s)


* A Level A-C