Customer Service Team Leader

Landers Recruitment Ltd
25000.00 - 27000.00 GBP Annual
16 Mar 2019
27 Mar 2019
Job Type
Contract Type

Customer Service Team Manager

Based: Staffordshire

Salary: Up to GBP27,000 plus Bonus and Excellent Benefits

Our client is a well-known, global, GBPmulti-million turnover organisation renowned for the manufacture and marketing of high-quality innovative industrial products sold to businesses in the UK and Worldwide! The business is in a period of tremendous growth. Due to this growth, the business has created a new role to drive customer excellence!

Customer Service Team Manager

  • Managing a Customer Service team responsible for Order Entry, Order management, Pricing, Technical and Claims.
  • Motivate the team to provide Customer Service Excellence and build a positive team environment constantly striving for continuous improvement.
  • Identify training and development needs for the team and actively develop all team members through formal training as well as on the job guidance.
  • Establish Induction and Training plans for any new team members.
  • Ensure the highest standards of Health, Safety and Environmental procedures with full compliance with both corporate and statutory requirements.
  • Highlight and resolve customer issues efficiently and effectively through liaising with colleagues and other departments as necessary, identifying root cause and corrective actions.
  • Ensure all customer service principles are met in terms of communication, added value sales and building Customer relations.

What are we looking for?

  • Strong experience in customer service.
  • Excellent problem solving and conflict resolution skills.
  • Attention to detail and accuracy are critical to the role.
  • Ability to train, develop and support new employees is a must.

You should already be in a Supervisory position but ready to take on more responsibility. You will exhibit strong interpersonal skills, be highly organised and able to motivate your team.

Why apply?

The successful applicant will join an exciting global leader with opportunities to progress their career.

A company that is not only focussed on dominating the market worldwide, but also puts a big importance on looking after their staff and creating the right environment at work.

The benefits package is generous as you would expect from a worldwide company and the business can offer opportunities for future career development.


Apply Now! Or contact James at Landers Recruitment