Part time Customer Service

11700.00 - 11700.00 GBP Annual + GBP11700/annum
18 Mar 2019
01 Apr 2019
Contract Type
Customer Support Specialist

Part time Wednesday, Thursday and Friday 09.30am - 6pm


Worcester Centre

Redwood Search is currently working with a well-established, yet rapidly growing Worcester based business who pride themselves on the levels of service they provide to both their clients and their staff.

Our client has a great culture of internally promoting, as well as developing skills and knowledge.

Key duties to include

- In line with service expectations, effectively answer and resolve both inbound queries to the service centre
- Effectively resolve outstanding queries and cases and where necessary, follow up with outbound calls and e-mails within service expectations
- Provide support, guidance and training to clients using the online portal as a source of query and case resolution
- Prioritise a high workload, ensuring any additional tasks, are prioritised and completed accurately and on time
- Facilitate and encourage greater client and user engagement
- Accurately create and distribute internal and external reports on a daily and weekly basis
- Chase timesheets and outstanding information from clients and suppliers' system
- Where required support and train fellow team members

Desired experience

- Minimum of two years' experience in a customer service role
- Confident in the use of Microsoft Office suite, particularly Outlook and Excel. Sound administration knowledge within a multifunctional environment
- Experience working in a busy customer service environment
- Experience in logging calls and/or queries on an electronic system
- Good coaching skills

For further information please contact Edward Jukes at Redwood Search Recruitment Agency Worcester

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