Customer Service Advisor

Leamington Spa
16000.00 - 18000.00 GBP Annual + GBP16000 - GBP18000/annum
19 Mar 2019
16 Apr 2019
Contract Type
Customer Service and Sales Assistant

GBP16,000 - GBP18,000

Leamington Spa

The job role would consist of the following

1. Control of Quote Log

2. Open New Quotes

3. Produce and Prepare New Equipment Quotes and Tenders

4. Work closely with all sales team, MD, Commercial Manager and Proposal Engineer

5. Company Marketing - Organise and Produce Brochures Literature

6. Company Exhibitions - Organise and Arrange

7. Company Websites - Manage and keep up to date

8. Keep diary for MD - Meetings, Appointments, trips

9. Chase all quotes on request from MD - Commercial Manager

10. Prepare quotes on request and information needed for Commercial Manager

11. Chase customers and send hire availability offers

12. Work with Operations and Procurements Dept. to obtain costs where required for quotes

13. Ensure all quotes are returned on time and complete

14. Work with all other departments to ensure the Company maintains the team approach to all that it does

15. Ensure all sales information is kept private and confidential and not talked or discussed with other employees or members of staff

16. Produce Sales price lists

17. Produce sales forecast with % to win on new and ongoing quotes and tenders

18. Assist in the preparation of bid material as required ensuring compliance with customer specification and company standard

19. Take minutes of sales meetings

20. Receive visitors from reception ensuring they are welcomed professionally and promptly.

21. To answer the telephone in a polite and professional manner.

22. To assist with all aspects of companies administration activities.

The Ideal Candidate:

Essential Skills

• Excellent project management skills

• Familiarity with Microsoft Office Word and Spreadsheets

• Positive and Outward Personality

• Able to communicate with both internal and external individuals on daily basis

• Some experience in Sales a benefit

• Excellent communication skills

• Web and Computer literate

Desirable Skills

• Ability to work on own initiative, meet tight deadlines and balance priorities to achieve results

Reporting lines

Reporting to the Commercial Manager

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