Network Engineer Apprentice

185.00 - 185.00 GBP Weekly + GBP185/week
19 Mar 2019
04 Apr 2019
Job Type
Contract Type
Purpose of the Service

* Ensure the ICT services remain working correctly and fix any problems that do occur, promptly.

* Ensure ICT services and Information are kept up to date and secure.

* Enable business opportunities contained within new technologies to be realised.

Purpose of the Role

The Network Engineer Apprentice provides support to maintain a stable technical platform that enables Bromsgrove and Redditch Councils to deliver their services successfully. The post holder will be required to work with the infrastructure team to include work items such as systems maintenance, ensuring sensitive data is managed appropriately and implementing new technical solutions to corporate problems. The Apprentice actively builds a professional relationship with customers and understands and delivers the help they need to enable them to improve their service delivery.

Main Duties and Responsibilities

Role Principles

I build trust with customers so I understand their needs and what matters to them. I listen and act on that, and take responsibility for helping improve their ICT environment.

I take as long as is necessary to understand the customer, and deliver the correct resolution first time.

I do not let people down. I do what I say I will when I say I will.

I recognise and value the capabilities of customers and provide the right level of support to meet the needs of the customer.

If I have to refer the customer to another officer or service, it is my responsibility to ensure the hand-off is 100% clean.

I take responsibility for continuously building my skills, experience and knowledge. This includes keeping up-to-date with innovative and relevant technology, legislation and policies in order to ensure all support is current and appropriate, as well as the people skills I need to ensure I am effective.

I pursue excellence in every aspect of my work.

I am creative in my work with customers and open minded to change. I use data and measures to constantly learn and improve.

I take ownership of the issue I am dealing with and ensure the customer is happy with the outcome provided.

I use the expertise of others as required to help me learn and improve.

I work closely with other members of the team.

I identify and work collectively with the team to remove barriers that affect our ability to deliver against purpose.

I will communicate with customers and team members clearly, effectively and in a timely manner.

I will apply good time management to my role to ensure excellent service delivery to customers.

I will have a flexible approach to work and will support other areas of the service.

Key Tasks

To help support and develop the corporate ICT infrastructure including client devices, servers, storage and networks.

Assist with the installation, integration, testing and maintenance of network and telecommunications infrastructure (including, but not limited to the Council's LAN, WAN, VPN, VoIP, Call Centre and Telephone systems) ensuring all quality, asset management and configuration management processes are followed.

Provide support for the configuration of network switches, routers and firewalls to ensure the business demands are met whilst also maintaining a secure environment.

Liaise with the Senior Network Officer and ICT Helpdesk to ensure all changes are communicated and understood by colleagues and staff.

Assist and support with the development of the network security policy(s), ensuring this is consistently applied.

Recommend and implement security measures as appropriate to ensure the security and availability of Council systems.

Assist with the support the following services

Email and network filtering devices.

Active Directory & Group Policy

IP Telephone Service.

Virtual Server Environment

Virtual Desktop Infrastructure

VEEAM Backups

Storage Area Networks

Server Backup Environment

Server Room Environment

DMZ Infrastructure

Assist the team to ensure client devices and servers are patched with the latest security patches and support other members of the team to enable this to happen.

Assist the team to ensure servers are backed up to tape backup and that files can be restored by the helpdesk team when required.

Assist the team to ensure that the VEEAM environment is working correctly and that business critical servers are included.

Assist with the support and deliver a set of daily tasks that ensure the Infrastructure is operational and ready for customers use each morning.

Assist with the delivery of management reports enabling capacity planning for servers and Storage Area Networks.

Provide technical support for problem resolution in response to incidents/change requests received via the ICT Service Desk.

To work with other members of the team to deliver projects using recognised project management methodologies to agreed standards

Work with other members of the team to maintain the integrity of Council data particularly in relation to disaster recovery

Assist in the diagnosis and resolution of problems relating to the ICT infrastructure.

Support the team to ensure releases, upgrades, fixes and patches available from software suppliers are installed in line with agreed implementation plans.

Ensure that documentation relating to corporate systems and software is kept current and available for use by other members of the team.

Monitor the progress of reported incidents and ensure customers are kept informed.

Work with other members of the team to plan and implement corporate communications networks, databases and servers including integration between applications, partner sites or external networks

Assist with the support and help continuously improve the ICT infrastructure service.

Actively develop a positive working relationship with both internal and external customers and external suppliers

To provide occasional extended out of hours support as required by the business.

General Duties

To ensure efficiency, effectiveness and equality in service delivery.

To exercise proper integrity and respect of confidential matters and personal information obtained during the execution of the duties of this post.

To reflect the Council's core values and objectives in undertaking the duties of this post.

To provide outstanding customer services to all customers, colleagues, elected Members etc in line with the "Every Customer, Every Time - Everybody Matters" strategy. In particular by building trust, taking responsibility and assuming ownership of issues, actively listening, communicating with empathy and being flexible and adaptable to meet the needs of others.

To understand and comply with the legal requirements of the Health and Safety at Work Act 1974 and any other relevant regulations as detailed in the Council's Health and Safety Policy Statement.

To carry out duties and responsibilities under the Data Protection Act 1998; in particular, to take all reasonable care that no unauthorised loss or disclosure of personal data occurs.

To undertake such other reasonable duties as may be requested.

To ensure that the Councils 6 strategic purposes are met:

Keep my place safe and looking good

Help me run a successful business

Help me (back) to be financially independent

Help me live my life independently

Help me find somewhere to live in my locality

Provide good things for me to do,

Desired skills

Understanding of the complete area within Information, Communications and Technology.

Demonstrable interest and knowledge of networking, database and server technologies

Demonstrable knowledge of Microsoft Windows server technologies and applications

Able to interpret and apply relevant legislation and policy

Evidence of current technical competencies and specializations within the ICT industry

Evidence of success in building and developing partnerships and working effectively in co-operation with a wide range of customers

Able to demonstrate evidence of excellence in their previous experience.

Personal qualities

Excellent active listening skills. Communicates clearly and effectively, both

verbally and in writing

Ability to work to conflicting demands and priorities

Take responsibility for own learning, including pulling support and expertise to solve customer problems.

Excellent team working skills

Able to work under pressure and meet deadlines

Skilled in building effective external networks

Able to deal with customers tactfully and sensitively

Able to maintain confidentiality at all times

Able to work within health and safety guidelines, ensuring safety of self and others

Professional and able to remain calm and collected

Trustworthy. The ICT Infrastructure and Network Apprentice will be dealing with sensitive and confidential information from councillors, officers and members of the public.

Able to work flexibly to meet the needs of the customers which includes evenings, weekends when required and in various locations across Bromsgrove and Redditch Councils.

Full driving licence and use of a vehicle during work hours

Working week

Monday - Friday: 9am - 5pm

Total hours per week: 37.00

Weekly wage GBP185.00

Training to be provided

The successful candidate will undertake a two year nationally recognised qualification through TDM
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