1st Line Support / Service Desk Administrator

Burman Consulting
18000.00 - 22000.00 GBP Annual
19 Mar 2019
27 Mar 2019
Job Type
Contract Type

My client is a growing IT company which supports numerous businesses. As a result of growth they are looking to add to their IT Services Department base in Bromsgrove with responsibility to provide support and advice to customers on a range of IT issues & to provide a comprehensive and professional ICT Services Desk.

The Role

  • Handling all customer contact, via email, telephone and self-service.
  • Logging all incident, service request and problem records.
  • Providing initial investigation and diagnosis.
  • Resolving incidents and service requests and restoring service as quickly as possible.
  • Keeping users informed of progress.
  • Closing all resolved incidents, requests and other calls.
  • Provision of standby and on call service.
  • Managing incoming calls on the Helpdesk
  • Organising and liaising with other team members in the efficient handling of calls
  • In time, with sufficient training, advising users on solutions available

The Person

  • Knowledge and level of proficiency in the use of IT software packages required
  • Active Directory
  • Microsoft Applications including Windows 10 and 7
  • Experience of general PC and telephony support
  • Remote Support tools - TeamViewer, Screen Connect
  • Service Desk Management Toolsets
  • Microsoft Exchange
  • Fundamentals of networking

The Rewards

  • A salary of GBP18 - 22,000 DOE
  • 21 days holiday + Bank Holidays
  • Career progression through continued professional development and training.
  • Free car parking.

To discuss this further and for more information please forward a CV for immediate attention.