IT Administrator

Dains LLP
19 Mar 2019
03 May 2019
Contract Type
Full Time
A brand-new role has arisen within our Stoke office for an IT Administrator. This role has been put in place to provide administrative support to the IT operation within Dains. You will be working with the IT Partner to ensure that effective systems and processes are maintained. The role will require regular travel to each of the Dains offices, with Stoke being the primary office.

Dains is a regional firm of accountants & business advisers specialising in growing owner managed businesses in the Midlands. Our primary offices are in Birmingham, Burton on Trent, Derby, Lichfield, Rugeley and Stoke on Trent. Our services include accountancy, audit, business recovery, forensic accounting, insolvency, corporate finance and tax advice.

Key Responsibilities:

  • Implement and maintain effective systems and processes in respect of Dains IT Assets
  • Support the on-boarding and training of Dains personnel, including creating and maintaining appropriate user resources
  • Be the first port of call for user enquiries
  • Carry out general administrative tasks which contribute to the effective operation of Dains IT function
  • To update and maintain the firm’s asset register in respect of all Dains IT equipment and to facilitate secure disposal at the end of its useful life
  • To liaise between Dains and its managed service provider in terms of procurement, registration and replacement of agreed IT equipment including mobile devices
  • Carry out research to support procurement activity
  • Support front line staff on low value peripheral requirements e.g. power sockets, new mouse etc
  • Liaise with HR to ensure that new employees have the necessary IT equipment for their role on commencement and are set up correctly on all appropriate Dains systems
  • Liaise with HR to ensure that equipment is returned when employees leave the firm
  • Act as a point of contact between Dains, its managed service provider and agreed other third-party hardware and software providers
  • Support the effective use of Dains software through the maintenance and promotion of learning resources
  • Carry out agreed administrative tasks, including but not limited to:
  • Maintaining a record of Dains IT contacts and licences
  • Maintaining the daily support log/record
  • Raising purchase orders and reconciling invoices
  • Facilitation training session


  • Strong organisational skills with an ability to implement and maintain systems and processes
  • Proficient in Microsoft Office 365
  • Advantageous to have experience in Wolters Kluwer CCH software, Sage Payroll, Sage 50 Accounts and Windows Server access rights and permissions
  • Looks to improve their knowledge of the specialist professional software in use within the firm
  • Good numeric and grammar skills
  • Must technically keep up to date via relevant courses set by the HR/Training Department from time to time
  • Be prepared to take ownership of the role
  • Must be able to take on ad-hoc assignments relevant to the role
  • Must have an eye for detail
  • High level of common sense must be demonstrated, at all times
  • Ability to prioritise own workload
  • Not afraid to take on new challenges

In return…

  • 25 days annual leave (plus normal statutory bank holidays)
  • Study Support
  • Car Parking
  • Buying and selling annual leave
  • Cycle to work scheme
  • Payment of professional subscriptions
  • Regular reviews and training
  • Staff rewards scheme
  • Smart working hours
  • Flexible working hours
  • Group staff pension scheme
  • Death in service of 4 times salary
  • Volunteer days
  • Refer a friend / client Scheme
  • Wellbeing refreshments