Customer Service

Recruiter
Hamlin Knight
Location
Kenilworth
Salary
£19000 - £21000 per annum
Posted
18 Mar 2019
Closes
28 Mar 2019
Contract Type
Full Time
We are wishing to hear from first class Customer Service Clerks.
Currently working with an organisation who are setting up a new division for their high end clients who they offer logistics and courier services too.
If you have a stable career in Customer Service then we want to hear from you !!!!!

Duties:-
Manage customer expectations
Dealing with complaints and investigating within the time frame given
Recording all information given to enable you to give the best service
Liaising with the customer and other departments to ensure a successful outcome is reached
Escalate any ongoing problems to Manager - in order to get queries sorted

Experience:
Previous experience working within a customer service department is a must for this role
Knowledge of courier, transport or logistics would also be advantageous
Strong attention to details is a must
An understanding approach to angry customers
Excellent communication skills required - both verbal and written

To be considered for this position, please send an up to date c.v outlining your current work history. If you do not hear from us in 7 days then unfortunately you have not been selected for this role.





This job was originally posted as www.totaljobs.com/job/85732737

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