Customer Service Lead
Goldman & Fine Group has an excellent opportunity for an experienced Customer Service Leader to join a busy bodyshop of a successful, national vehicle repair company in the Coventry area (3137). Our client offers an attractive, negotiable rate of pay and superb benefits as well as an excellent working environment.
As Customer Service Lead you will manage, motivate, develop and lead a team across the branch, ensuring they deliver world class customer service, meet customers' needs and keep promises, whilst meeting performance targets and operational objectives within the business. Results and more importantly people driven, you will relish the challenge of the role and show clear potential to progress the business, your career and most importantly your teams careers.
The successful candidate will be expected to:
- lead your team to achieve and exceed targets
- monitor customer experience through call listening and complaint handling
- ensure customer complaints are dealt with in a timely manner and escalations are reduced
- recognising and solving or escalating issues
- identify opportunities to improve customer relations and processes
- motivate and engage all employees, ensuring their capabilities are fully developed
- provide relevant training opportunities
- model the company values, gaining regular feedback on how you have demonstrated them within the business
- adhere to all processes, procedures and national standards
- maintain effective communication
Applicants will have with the following skills/knowledge:
- previous experience in a similar role within the automotive sector
- people management
- target and sales focus
How to apply:
- click on this advert and submit your completed CV
- email your CV to Travis at Goldman & Fine.
- call Travis at Goldman & Fine on (phone number removed), quoting ref 3137
- visit the Goldman & Fine website
If this is not the job for you, please send in your CV and we can discuss your needs. To find out more about our current vacancies, please call, download the "Goldman & Fine Recruitment Services" app or check our website.
"Repair Centre Manager"