Customer Service Analyst

Spring Technology
Sutton Coldfield
£18000 - £19000 per annum
20 Mar 2019
03 Apr 2019
Contract Type
Full Time
Customer Service Analyst

1st Line Support / Application Support / Software Support / Sutton Coldfield / West Midlands

The Company:

If you are looking for a new and exciting challenge a fantastic opportunity has become available as a customer service analyst within growing Software Company who offers quality training, benefits and perks. You could have the opportunity to join a successful company, working collaboratively alongside a team whilst providing quality technical support to its customers. If you are interested in making a positive impact towards the customer's of a reputable company then do not miss the opportunity to send your application over!

The Role:

As a customer service analyst you will be providing quality technical support to the company's valued customers whilst adhering to the defined quality standards of customer care. The role entails providing guidance to customers and managing/resolving customer issues relating to the company's full range of comprehensive products and services. As a motivated member of the team, you will have the opportunity to showcase your customer relation skills by going the extra mile to ensure the customer service standards of the company are met and client demands are fulfilled. You will be resolving incidents and proactively finding a solution to the problems you will have identified.

As a member of a support team, you will showcase a strong interest for customer service, effective at building relationships, self-motivated and able to communicate naturally with team members and customers.

Key Responsibilities:

* Successfully maintaining the high standards of customer service
* Providing 1st line technical support to the company's customers and 3rd party contractors.
* Resolving difficult customer issues with the aim of resolution whilst providing them with the necessary advice and guidance.
* Offering one-to-one training to customers.
* Effectively communicating with team members.

Skills and Experience Required:

* Strong customer service, communication and interpersonal skills.
* Previous experience in customer support/customer relations in a client facing environment.
* Experience working in a call centre environment.
* Eager to learn & self improve.
* Analytical thinker, problem solver, ability to work under pressure.


Starting salary of £18,000 - £19,000 depending on experience plus a comprehensive company benefits package!


Nikhil Parekh on 0121 234 9251 or

1st Line Support / Application Support / Software Support / Sutton Coldfield / West Midlands

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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