Support Analyst

Recruiter
EBI.AI
Location
Warwick
Salary
Up to £22,000 per annum Negotiable
Posted
22 Mar 2019
Closes
26 Mar 2019
Contract Type
Full Time
Since being founded in 2001, the EBI Solutions mission has been to give business clients a significant competitive advantage, through information management and analytics solutions. Providing a platform tailored exactly to organisation needs and strategy, our products achieve return on investment, fast.
EBI Solutions is looking for a Support Analyst to join their team. A skilled problem solver and SQL experienced individual, with a desire to learn and develop will find success in this role. The right candidate, who performs well in this role could find career development both within the team or within the Artificial Intelligence side of the business.

Role Purpose:

To facilitate a client focused Service Desk within SLA’s.

Key Responsibilities and Accountabilities:

·First line investigation of issues, tracing errors through the code to the route cause

·Proactively monitor all data and application areas and provide recommendations for improvement and automation

·Assist with issue resolution and reviews

·Gather requirements and provide estimates for change requests for clients

·Undertake Support team activities such as production monitoring, data manipulation

·Work with the development team to generate solutions for ongoing issues, perform testing and support UAT

·Provide guidance and training to the other members of the team

Knowledge and Experience

Essential

·Logical approach to problem solving

·SQL

Desirable

·Experience of working in an SLA driven environment

Skills and Abilities

·Excellent interpersonal and communication skills

·Excellent problem solving skills and good judgement for escalation

·High level of accuracy and attention to detail

·Able to organise and prioritise own workload

·Good verbal and numerical reasoning skills

·Team working

·Flexibility in working pattern due to Support Contract hours

Due to the volume of applications only successful candidates will be contacted.



This job was originally posted as www.milkround.com/job/85817399